We would love to hear from you. Whether you have a question about our features, need help with your account, want to report a bug, or are interested in partnering with us, our team is here to help. Fill out the form below and we will get back to you as soon as possible.
Prefer email? Send us a message and we will respond within 1-2 business days.
support@carbynelab.comEditorial and coaching lead: Brian Chang, IFPA Master Personal Trainer
Having trouble with workout tracking, motion analysis, or any app feature? We are here to troubleshoot.
Problems with login, subscription, or account settings? Let us know and we will help resolve it.
Have an idea for a new feature or improvement? We actively listen to user feedback to shape our roadmap.
Found something that is not working correctly? Please include steps to reproduce the issue so we can fix it quickly.
Interested in integrating with Carbyne Lab, gym partnerships, or business collaboration? We are open to exploring opportunities.
Are you a personal trainer looking to manage your clients through Carbyne Lab? Reach out and we will help you get started.
Questions about your data or want to exercise your privacy rights? Review our Privacy Policy or contact us directly.
Love the app? Have suggestions? Just want to say hello? We appreciate every message.
We aim to respond to all inquiries within 1-2 business days. For urgent technical issues affecting your training, please include "URGENT" in your message and we will prioritize your request.
Before reaching out, you may find the answer you are looking for in our existing resources:
Browse answers to the most common questions about features, account management, and training with Carbyne Lab.
Learn more about our mission, technology, and what makes Carbyne Lab different from other fitness apps.
Understand how we collect, use, and protect your personal data and fitness information.
Review the terms governing your use of Carbyne Lab, including subscription plans and user responsibilities.